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In a Wireless Telecom provider the Service Level Agreement (SLA) policy defines the following business policy: "A customer service request must be brought to the attention of a supervisor if the request is not resolved within 4 hours". Where should the policy be implemented?
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  000-M47 test is applicable to sales representatives who demonstrate sales and technical knowledge of the IBM Lotus Quickr product and targets the technical sales professional who can deliver a comprehensive business solution to customers through solution identification, product differentiation, and competitive positioning.

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VUE/Prometric Code: 000-976
Exam: IBM i 6.1 Administration
Version:V8.02
Questions and Answers:92 Q&As
Updated:11-19-2010

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